Hello Neighbor, Thank You for choosing Just Clean It Quality Home Solutions to serve your home or business. Below are the Just Clean It Quality Home Solutions Policies. We've created these terms to explain several essential policies when working with Just Clean It Quality Home Solutions. Please call us at (647)828.8854 if you have any questions.
Just Clean It Quality Home Solutions is a referral platform used by consumers. The Services include a communications platform for connecting individuals seeking to obtain cleaning services for the Customer's residence/business and those seeking to provide cleaning services. Please note each person has undergone a background check, and we've ensured that each person is trained professionally before being accepted to work on our platform.
Cancellation and Rescheduling Policy
Once you've made an appointment with Just Clean It Quality Home Solutions, we take that available slot off our availability board and mark it as a booked slot; that time is now yours exclusively. If you cancel or reschedule less than twenty-four (24) hours from your appointment time, you will be charged 100% of the amount of your booking for the cancelled appointment. We gracious ask for a 24hours notice of cancellation; We are happy to accommodate you with a rescheduled appointment; however, that will be subject to availability.
If Service is cancelled on the same day or cancellation happens at the door, we will charge a cancellation fee of 100% of the service price to the credit card on file if we cannot access the home upon arrival.
Please leave a key or provide us access to your home for all scheduled appointments. Our team will wait for a maximum of 15 minutes before proceeding to their next booking. In the case of lockouts, a $50 travel fee will be assessed to the card on file for the professional(s) to return. Lockout fees are required because we consider a scheduled visit a reservation for Service.
We strongly recommend a lockbox or a door code be provided because your scheduled cleaning time may change for each service appointment, and we do not hold on to customer keys.
We need electricity, working heating, air conditioning and water! If your utilities are turned off upon arrival, we can reschedule the appointment and charge you a $150 non-refundable travel fee. If you opt to cancel, the total amount of your cleaning will be forfeited.
Although it's not necessary to tip the cleaning crew, it's a great way to say job well done! Thank you so much for your attention and participation.
We do not assume liability for the health and safety of your pets. While we are mindful and careful about your pets, you are in the best position to ensure their safety and well-being. Please help the cleaners by keeping the pets in a separate room or outside from the cleaning. We do not clean pet litter boxes.
We will not clean animal feces and urine- no exceptions will be made, and no refund will be given. If you disagree with this decision and opt for our cleaning staff to leave, you will be charged for the Service; no refund will be made.
Changes To Requested Services
Any changes to the Service to be provided must be agreed upon by Just Clean It Quality Home Solutions before the time of Service. Suppose the Customer requires additional services or variations when the Service is being performed. In that case, the Customer must contact Just Clean It by telephone; we may agree to provide the additional services at our discretion; extra costs may apply. The Cleaner is not authorized to agree to changes to the services offered/performed, and the Customer must not request such changes directly from the Cleaner. All communication has to go through our office. If possible, we ask that you do so by 5 pm the day before your scheduled cleaning if you want any changes to be made to your scheduled cleaning.
100% Satisfaction Guarantee
Our services are performed with our 24-hour No-Hassle Re-clean Guarantee. If we didn't clean something to your satisfaction, contact us within 24 hours. Send us clear images of the area(s) missed to take advantage of our 24Hour, No-Hassle Re-clean Guarantee (Free re-clean subject to availability), or we will consider the matter closed. You may not request a refund instead of a re-clean; Just Clean It does not provide refunds because of the nature of the job. Just Clean It has a 24-HOUR WARRANTY PERIOD from the day of completion of the cleaning; read your sign-off sheet for the time your guarantee ends.
Every Service is completed by doing a walkthrough with you and the Cleaner to ensure nothing is missed. Feel free to ask them to re-clean the area or call our office before the cleaner leaves your home. Complaints filed more than 24 hours after the completion of cleaning fall outside the warranty period and, unfortunately, may not be covered. We do not do refunds, only re-cleans.
While our professionally-vetted crew will do an excellent job on your home, we can't guarantee our work if you are not present to do a walkthrough with the team at the end of the cleaning. We require you to complete a walkthrough with your cleaning professional and sign off on the job after your cleaning.
Failure to be present during the end of your cleaning session to participate in the final walkthrough voids our 24-hour NO-Hassle Re-clean Guarantee, and no re-clean request will be honoured. You need to be present at the end of your clean; so that you can see the result and ask that something be re-cleaned.
If you refuse a re-cleaning, fail to complete a walkthrough with cleaners before their departure, or if you fail to email Just Clean It within 24-hrs of the conclusion of your appointment, we will not return to address areas of concern. We will consider the matter closed. Just Clean It Quality Home Solutions does not issue a refund.
Lifting and Hard To Reach Areas
Our crew members' safety is essential; we're always watching out for their safety, so they do not use tall ladders (no more than three steps on a ladder) or move any heavy furniture. The maximum weight is 25 pounds. These activities put them in danger of back injury or could even damage something in your home, such as scratches on your wood floors. If you would like us to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it before the cleaning visit to allow access to the area.
Hourly clients should note that the cleaning team will attempt to complete all cleaning chores within their allocated time. In some cases, services may not be completed in your chosen timeframe.
Please note that time estimates provided by Just Clean It are timelines and may vary greatly depending on the following: the actual size of the home, condition of the house, the number of people and pets that have lived in the home, whether you have electricity and water available, whether you are still in the process of moving and whether the house is still furnished or is empty.
Hourly House Cleaning service: We cannot guarantee that everything on the checklist will be completed as it is a timed cleaning; however, you will still enjoy our 24Hour, No-Hassle Re-clean of the areas cleaned. Hourly Service is based solely on time purchased and does not guarantee a whole-house cleaning because square footage and conditions play a factor. If time was inadequate to finish the job, you could extend the time to meet your satisfaction standards and call the office to purchase more time.
Flat Rate Pricing
Our flat rate prices are based on certain assumptions on cleanliness levels and the amount of effort required to clean your home based on the number of beds, bathrooms, or square footage. We assume that the house is currently in reasonable condition, so to ensure the accuracy of your quote, a walkthrough is conducted on the day of your cleaning. We reserve the right to change the price of the clean if, upon arrival, it is clear that we cannot complete the work in the allotted time we have estimated for your clean. You will be given the option to pay for extra time or provide us with priorities you would like us to complete in the available time.
Appointment Arrival Windows
While we always strive to be on time, please allow us a 120minutes arrival window (unless you have been advised otherwise) to account for traffic, parking, and other possible unexpected delays. Your team will arrive within 2 hours of the selected time. Example 10 am-12 pm arrival means the staff will come between 10 am and 12 pm.
If we happen to be running late to your appointment, you will be contacted as soon as possible and provided with a new expected arrival time. Because of the unpredictability of traffic and weather, no credit or refund is issued if the cleaning team arrives past the cleaning start time.
Approval For Additional Time
We will call the phone number(s) on file to advise you if we believe your home will take longer to complete. If we cannot reach you via phone, we will update you via the email (s) on file. If we do not hear back from you before your allotted time expires, the Cleaner will stop work and move on to their next assignment. You may call us to schedule additional Service as needed for another time or another day.
Please note that we will not guarantee our cleaning service if you do not provide approval for the necessary amount of time needed to clean your home.
Requests for Additional Services and Extras
Please do not request that your professional(s) clean any additional parts of your home not included in your booking confirmation email, such as a finished basement or inside the fridge. If you would like to add something before or during Service that is not included in your original order, don't hesitate to contact the office, who will advise you of the new cleaning price. Any additional services requested without notifying our office will be billed accordingly without prior notice.
A hold will be placed on your account (for authorization) in the amount of your total balance the evening before your scheduled cleaning service. If your Service is cancelled for any reason, this hold will drop off in 5-10 business days. THIS HOLD IS NOT A CHARGE. Charging is usually completed AFTER your appointment, and you will receive an invoice via email once this occurs. Note that your credit card company will show a pre-authorization/hold on your statement as a charge by default; however, this represents the hold we don't capture any funds or payment until after Service has been rendered.
Excessively Dirty Homes
If a home is neglected, please make sure you choose the neglected property cleaning and not deep cleaning, as all neglected cleanings take longer than a deep clean and have a different rate. We will call you to discuss switching to the correct hourly rate. If the home is in bad shape – the heavy build-up, broken glass, mountains of clutter, or "hoarder's living space" – we can most likely bring it to a livable/ habitable standard. However, the result will not be comparable with the level of cleanliness we can achieve in a standard home. Because of that, we will discuss this issue before starting the job and upon arrival on site. We will photograph before and after for potential sharing and strategize how to best approach our company's cleaning and future liability claims.
Filthy homes can, on rare occasions, be deemed unserviceable at our discretion, and the Service cancelled. If you think your home may be neglected, please email our office at firstname.lastname@example.org with photos so we can determine if your home is serviceable.
You agree to book a cleaning based on your accurate home size (actual # of bedrooms/bathrooms and or square footage) and current status. Upon arrival, we will verify your home size using public sources and an onsite inspection. If the home size booked for Service does not reflect the actual size, we will contact you to advise of additional cost and charge the credit card on file after Service has been rendered.
Failure to disclose recent construction will result in your cleaning being converted to the prevailing price without prior notice. Post-construction homes require additional work to render them clean.
Due to the nature of renovations, light dust will settle upon completion of our Service, and we will not be held responsible. The card on file will be charged the difference in price if it is determined that your home size and status were incorrect and active/post-construction.
Homes in active constructions should be clear of any tradespeople (including but not limited to painters, carpenters, electricians, etc.) so that we have space to work.
Just Clean It Quality Home Solutions will not be held responsible for repairing or replacing items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage. Our staff are extremely careful with our customer's belongings. However, accidents can happen; when they do, our policy is to inform you immediately.
We are not liable for damage caused by "normal wear and tear," improper installation of an item(s), or artwork, collectibles or family heirlooms valued over $200 and that is not disclosed during the time of making the appointment. Please move expensive figurines, art and glassware to a safe location when we are in your home to clean. Suppose any damage or perceived damage is noticed after the cleaners have left. In that case, the Customer must notify Just Clean It Quality Home Solutions in writing, with coloured pictures attached, within 24 hours of completing the Service at email@example.com. These items include but are not limited to the following examples:
Broken Blinds – Customers should be aware of inherent risks each time their blinds are cleaned. Blinds will become brittle from daily exposure to the sun and aging, and strings/chords will weaken over time resulting in breaks.
Old/improperly placed faucets and knobs.
Improperly hung pictures/decorations/mirrors – If these items are securely/properly attached to the wall, they should not fall when the thing is dusted/wiped.
Artwork, Collectibles or Family Heirlooms valued over $200 – These items are expensive and/or impossible to replace. In that case, we do not assume the risk of cleaning such things. In writing, it is the Customer's responsibility to inform any item(s) that fall into this category.
Woodwork: Vintage/Antique Wood Furniture, Un-finished & Furniture with Special Instructions, Special floorings such as marble, travertine or bamboo- Please let us know during your booking if your woodwork, wooden furniture or vintage wooden furniture is not sealed is made of another material other than actual wood. Please discuss your furniture care needs with specifications as per item if they need special attention. If you would like to supply your cleaning product(s) for your specific piece(s) of furniture, leather furniture, pianos, etc., please notify us via email/text of the preferred product(s) you will provide us.
In the event of damages caused by our cleaners, we reserve the sole right to a) request proof of the items' value, b) approve or decline the service provider or to exclusively select the service provider and approve all work orders before the commencement of work c) Purchase an equitable replacement item or approve the purchase of an equitable replacement item. d) We ask for 48 hours (excluding Saturday, Sunday or holidays) from the date of the damage to locate an approved service provider/replacement item. e) You, the Customer, MAY NOT arbitrarily order, approve or compensate for a service provider or purchase a replacement item without our prior written approval and request to be made whole. f) We will only reimburse or compensate you for fees/costs incurred by you which have prior approval from us.
The Customer may terminate this Agreement by providing at least 24-hours notice before the Service Time. Just Clean It Quality Home Solutions may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.
When retaining Just Clean It Quality Home Solutions, you agree not to solicit for hire any staff member introduced to you by Just Clean It Quality Home Solutions for any home-related services. We spend a lot of time and resources finding, interviewing, checking references and backgrounds, and ensuring quality. When recruited, they sign an agreement barring them from performing any home-related service for any of our past or present customers. If you are found to have solicited one of our staff, please be advised that our referral fee is $5,000 per staff member. We consider our staff/partners our most valuable asset and charge accordingly.
Customer Representations and Warranties The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Cleaner to perform the Service; the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; the Client will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service; the Client will advise Just Clean It Quality Home Solutions prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), The Client is giving Just Clean It permission to move such things and Just Clean It Quality Home Solutions not be held liable for any damage to floors and anything thing associated with moving the item. The Client will move those items before the commencement of the Service, and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value before the commencement of the Service.
The Customer acknowledges that Just Clean It Quality Home Solutions may use any information provided by the Customer to provide the Service. We hate spam, too, so Just Clean It Quality Home Solutions agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). Just Clean It Quality Home Solutions will take all reasonable precautions to protect the personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.
Service Areas: Toronto, Etobicoke, Markham, North York, Mississauga, Vaughan, Milton, Oshawa, Whitby, Pickering, Ajax, Scarborough, Brampton
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Call Us: 647-828.8854
Hours: Monday-Saturday: 8 am - 5pm
Locally owned and operated in Toronto, Ontario, Canada. Book Now