FAQ For Regular Subscription Services
Just Clean It is not a franchise, but is a local company that offers affordable prices for our customers and we offer customized cleaning options to meet all of our clients’ needs.
We provide all of the cleaning products and equipment for our clients.
For the most part, there is a team of 2 cleaning professionals who will clean your home. We do our best to send the same team to your home for each cleaning.
Our employees all receive training in proper cleaning techniques. New hires receive one-on-one training until they have hit our high cleaning standards. Employees are trained in the following areas: use of alarm systems, use of cleaning products, workplace safety, proper use and maintenance of cleaning equipment, communication skills, organizational and time management skills and knowledge of our company’s policies. Our cleaning professionals also attend monthly meetings where we provide them with continuing education on cleaning techniques.
Whether or not you are home during the cleaning is completely up to you. We do keep detailed information about any special cleaning instructions for our clients or any information about pets and alarm codes on file
Many of our clients give us a key to their home or they will give us the code to their garage. If you do not want to leave a key or give your garage code and we are not able to get into your home for a scheduled cleaning, you will be charged a lockout fee for a full cleaning.
We mark each key with an identification code and we do not use the name or address of our client. All keys are kept locked in a safe when they are not being used for the cleaning. Only the top management staff at our company is able to access the safe
We greatly appreciate if items are picked up off of the floors, we are able to do a more thorough cleaning. We also ask that valuables, cash and jewelry are put away. During the winter months, we appreciate if sidewalks and driveways are cleared so our professionals are able to get inside of your home safely.
We take customer satisfaction very seriously and if something was missed or not cleaned to your liking, please give us a call within 24 hours so that we can correct the oversight. We will return to your address without any questions asked.
We will begin our services with an initial deep cleaning of your home. Many different tasks will be performed during the clean that takes our cleaning professionals extra time and effort. Deep cleanings generally take 2-4 times longer than a regular cleaning.
Our office will contact you 2-4 weeks before the appointment to find an alternate day for that week. Our office observes the following holidays: All Major holidays as well as statutory holidays.
Tipping is not necessary but it greatly appreciated.